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SHOP POLICY

LEGAL WEBSITE OPERATOR IDENTIFICATION

BERENIKA CZARNOTA

Habersaatstrasse 38D 10115 Berlin

E-mail: shop@berenikaczarnota.com

Vat No. DE289591814

SHIPPING

Shipping Costs (inclusive of legally applicable Vat)

GERMANY

DHL (1-3 days): €10

EUROPEAN UNION

UPS Standard / DHL / DPD (5-7 days): €15

UPS Express Saver (2-4 days): €30

EUROPE (NON-EU)

UPS Standard (5-10 days): €20

UPS Express Saver (4-5 days): €40

WORLDWIDE

UPS Express Saver (5-8 days): €55

Delivery time includes order preparation and shipping. Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.

ORDERS EUROPEAN UNION

No additional taxes or custom duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include Vat and are thus listed as gross prices.

COUNTRIES THAT ARE MEMBERS OF EUROPEAN UNION

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only)

REST OF THE WORLD

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which BERENIKA CZARNOTA cannot accept liability. THe refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

Expected shipment time may differ during Christmas season. We appreciate your understanding during busy times.

RETURNS

You have 14 days to return from the moment the package customer bares costs of return.

ADRESS FOR RETURNS

BERENIKA CZARNOTA

Habersaathstrasse 38D

10115 Berlin Germany

We recommend that returned goods be sent via insured, traceable delivery for your protection. All items must be returned in their original condition. Merchandise must not be worn, altered or washed and must be returned in its original condition accompanied by its tags. Merchandise showing any sign of use will not be accepted and will be sent back to the customer at the discretion of BERENIKA CZARNOTA. Moreover items should be returned in their original packaging. The only exception we make in covering the return costs, is when there has been a mistake on our side (eg. wrong item sent or damage). In this case, please provide us with pictures and a short explanation, and we will gladly assist a free return.

REFUNDS

As soon as we have received the returned item(s) in their original condition, we will send a confirmation e-mail and make a refund. It may take up to 14 days before your refund is officially posted. If you haven’t received your refund yet, please contact your credit card company first. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still haven’t received your refund yet, please contact us at shop@berenikaczarnota.com.

CUSTOM ORDERS POLICY

When will I receive my order?

Custom items are made to order. Delivery times may vary.

From the moment of placing the order it can take up to 30 working days to receive your order.

Can I return my order?

Due to the nature of personalised items, exchanges of returns are not allowed.

WAITING LIST

Registration with your personal e-mail is free of charge. The waiting list is a great opportunity to track the availability of your dreamed product. About availability of the product you will be informed with Newsletter. Newsletter is sent by e-mail. Newsletters is a one time information. By registering you agree on receiving commercial information from fashion label BERENIKA CZARNOTA.

Our website uses cookies. cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.

We use cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

Processing is carried out on the basis of Art.6 (1) LIT. F. GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.

Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however like to point out that this may prevent you from making full use of all the functions of this website.

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